TECHNICAL HELP:

• What are the minimum computer specifications required to watch Power Clips?
•Do I have to use Macromedia Flash Player 8 to view Power Clips?
• My popup blocker won't let me watch Power Clips. How can I fix that?
• Why do video clips sometimes stop or pause?
• What about firewalls?
• I can open the player, but cannot see any video.

What are the minimum computer specifications required to watch Power Clips?

Windows
• Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, or XP Professional
• Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51
• 128 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Macintosh
• Mac OSX
• Safari 1.2, Firefox 1 or Opera 7.51
• 256 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones

Do I have to use Macromedia Flash Player 8 to view Power Clips?
Yes. Macromedia Flash Player 8 is the only player option available to view Power Clips. The Power Clips video player is optimized for Macromedia Flash Player version 8 and above. After Instalation you may need to quit your browser program and restart your browser.

Download the Macromedia Flash Player from the Macromedia Download Center.

My popup blocker won't let me watch Power Clips. How can I fix that?
Pop-up blockers may prevent Power Clips from opening. Setting your pop-up blocker to allow pop-ups from Powerblocktv.com will fix this problem. Please see your pop-up blocker's help section for more information. Many popup blockers can by modified via a "settings," "options," or "block/allow" button.

Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it from any video link on Powerblocktv.com. A pause may also occur from a lack of desktop ram, try closing all progams except browser.

What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

I can open the player, but cannot see any video.
You probabley don't have Macromedia Flash Player 8 installed on your computer. You can obtain Macromedia Flash Player 8 at the Macromedia Download Center. Or a browser error may have occurred. Try closing the player, then reopen it via a POWER CLIPS link on Powerblocktv.com. After Instalation you may need to quit your browser program and restart your browser.

Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

To clear your browser cache on a Microsoft Windows PC:

In Microsoft Internet Explorer:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
• Choose Preferences from the Edit menu.
• Double click on the category Advanced, then select Cache.
• Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
• Choose Options from the Tools menu.
• Click the Privacy icon, then select Cache.
• To close the Options window click OK.

To clear your browser cache on a Mac:

In Safari:
• Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
• Choose Preferences from the Firefox menu, then select the privacy icon.
• Click the Clear button within the Cache section.
• Click OK to exit.